Return Policy:

1. Condition of Return: All returned items must be in original condition, including the packaging. The item should be unused, undamaged, and in the same condition as when it was received. Items must be returned in their original packaging with all components, accessories, and manuals. Returns in incomplete or damaged packaging may not be eligible for a full re-fund.
2. Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, please reach out to us immediately so we can assist you with a replacement or refund. We will also provide a prepaid return shipping label for these cases.
3. Return Period: You have 30 days from the date of purchase to initiate a return.
4. Return Shipping: Return shipping costs are the responsibility of the buyer, unless the item is defective, damaged, or the wrong product was sent. In such cases, we will assist with return shipping costs.
5. How to Initiate a Return: To initiate a return, please visit your Amazon Orders page, select the item you want to return, and follow the prompts to generate a return label. If you experience any issues or have questions, please reach out to us through Amazon's messaging system.
6. Re funds: Once the return is received and inspected, we will issue a re fund to the original payment method. Re funds will only be processed once the returned item is confirmed to be in its original condition.

If you have any questions about our return policy or need assistance with your return, please feel free to reach out to us through Amazon Message Center. We are here to help! We appreciate your business and are happy to help ensure your experience with UNICOO is a positive one.